Refund policy

NOTED & CHARMED — REFUND POLICY

Last updated: June 26, 2026

All Sales Are Final

Because all Noted & Charmed products are digital Canva templates delivered instantly, all sales are final. Once a template has been downloaded or accessed through a Canva link, we cannot offer refunds, returns, or exchanges.

Due to the digital nature of our products, all sales are final and non-refundable.

Please review all product descriptions, previews, and details carefully before purchasing.

License, Not Ownership

When you purchase a Noted & Charmed template, you are purchasing a single-use license to access and personalize the template for one memorial service. You are not purchasing ownership of the template, its design, or any of its elements.

Your license includes:

One-time access to the Canva template link
The right to edit and print the template for a single memorial service
No limit on the number of copies printed for that service

Your license does not include:

Ownership of the template or its design
The right to reuse the template for future services (a new purchase is required for each service)
The right to share, resell, or redistribute the template
Guaranteed ongoing access to the Canva link after delivery
(re-delivery requests within 30 days may be accommodated
at our discretion; after 30 days a new purchase is required)

Customers are encouraged to save their template link
immediately upon receipt.

No Refunds After Download or Access

Once your digital file or Canva link has been delivered, the purchase is considered complete and non‑refundable. This applies even if:

You purchased the wrong item
You changed your mind
You do not have Canva experience
You expected different features
You did not read the product description
You are unable to print the file due to printer or vendor limitations

Technical Issues

If you experience a technical issue such as:

A corrupted file
A broken link
An incorrect file delivered

please contact us at hello@notedandcharmed.com within 3 days of purchase. We will repair or replace the file promptly.

This does not include issues caused by:

Canva platform outages
Canva account limitations
User error
Printer or print‑shop variations

Canva Pro Elements

Noted & Charmed templates are created using free Canva elements, original artwork, and/or properly licensed assets. We do not use Canva Pro elements in our templates.

If you choose to add Canva Pro graphics, fonts, or features while editing:

Canva may charge you separately
These charges are not included in your purchase
We do not control or receive any portion of these charges

California Consumers

Under California law, digital goods are exempt from standard return requirements once delivered and accessed. By completing your purchase, you acknowledge that your digital download is available immediately and therefore not eligible for cancellation or refund.

EU Customers — Digital Content Exemption

If you are located in the European Union, you have the right to withdraw from a purchase within 14 days without giving a reason. However, by completing your purchase, you expressly consent to the immediate delivery of digital content and acknowledge that you thereby waive your right of withdrawal under Article 16(m) of the EU Consumer Rights Directive.

Once your Canva template link has been delivered, the purchase is final and non-refundable.