FREQUENTLY ASKED QUESTIONS (FAQ)
Last updated: June 26, 2026
Below are answers to the most common questions about our digital templates, licensing, editing, downloading, and support.
ABOUT THE TEMPLATES
Are these physical products?
No. All items are digital templates. You will not receive any printed or physical products.
What software do I need?
Our templates are designed for Canva, a free online design tool. You do not need Canva Pro to use our templates.
Can I edit everything?
Yes—text, photos, colors, and most elements are editable. Some layout elements may be locked to keep the design structure consistent.
Are your templates sized for printing?
Yes. Each template is created in standard print sizes (such as US Letter, A4, or booklet formats). The size is listed in each product description.
GETTING STARTED WITH CANVA
How do I set up a free Canva account?
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Go to www.canva.com
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Click Sign Up
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Choose Email, Google, or Apple
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Create your free account
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You’re ready to open and edit your template
All Noted & Charmed templates work with Canva Free.
How do I open my template?
After purchase, you’ll receive:
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A download file with instructions and a Canva link, or
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A direct Canva link on your order confirmation page
Click the link → Canva opens → Select “Use template”.
EDITING YOUR TEMPLATE SAFELY
Should I make a copy before editing?
Yes — always. This protects your original file in case you need to:
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Undo major changes
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Start over
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Create multiple versions
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Reprint with different details
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Fix mistakes without losing your layout
How do I make a copy in Canva?
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Open the template
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Click File (top left)
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Select Make a copy
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Rename the copy and edit that version
Your original template stays untouched and safe.
LICENSING & USAGE
How many times can I use a template?
Each template purchase includes a license for one‑time use. You may use the template for one client, one family, or one event.
Does this apply to everyday customers too?
Yes. Whether you are:
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A family member creating a program
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A friend helping with a service
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A funeral home or church serving a client
One purchase = one use. New client, family, or event = new purchase.
Can I reuse the template for multiple families?
Not under the standard license. You must purchase the template again for each new family or event.
Can I share the template with others?
No. You may not:
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Share the editable Canva link
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Send the template file to others
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Upload the template to any marketplace
Can I resell the template or claim it as my own?
No. You may not:
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Resell or redistribute the template
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Claim the design as your own
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Use the design in products you sell
Will you offer an unlimited‑use license?
Yes—an Annual Unlimited License for businesses is coming soon. Until then, all usage is one‑time per purchase.
ACCESSING, EDITING & DOWNLOADING
How do I access my template after purchase?
After checkout, you’ll receive:
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A download file with instructions and a Canva link, or
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A direct Canva link on your order confirmation page
Click the link → Canva opens → Select “Use template”.
How do I edit the template in Canva?
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Click the Canva link
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Log in or create a free Canva account
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Click “Use template”
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Edit text, photos, and colors
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Save your changes in Canva
How do I download my final design?
In Canva:
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Click Share → Download
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Choose PDF (Print) for printing, or PNG/JPG for digital use
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Click Download and save the file to your device
PRINTING & FILE TYPES
What file type should I use for printing?
Use PDF (Print) for best results. Most print shops prefer PDF files.
⭐ Are your templates designed for laser or inkjet printers?
Yes — here is the line you were looking for:
Our templates are designed with laser printing in mind for the cleanest, sharpest results. Inkjet printers can be used, but:
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Heavy ink areas may appear softer or more saturated
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Colors may print darker
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Drying time may be longer
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Ink-heavy designs may not look as crisp
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Premium paper is strongly recommended
For the most professional finish, we recommend laser printing or using a professional print shop.
Can I use these with professional printers?
Yes. Our templates are designed to be print‑ready. You can send the exported PDF to any professional printer.
Where can I print the program?
You can print:
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At home
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At a local print shop
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Through an online printer
We recommend checking your printer’s bleed/margin settings before printing.
ORDER ISSUES & SUPPORT
I didn’t receive my download or Canva link. What should I do?
First, check your spam/junk folder. If it’s not there, email hello@notedandcharmed.com and we’ll resend it.
Can you edit the template for me?
At this time, we do not offer custom editing services.
Do you offer refunds?
Because our products are digital and accessible immediately after purchase, all sales are final.
TECHNICAL QUESTIONS
Do I need Canva Pro?
No. Our templates are created using free Canva elements. If you choose to add Canva Pro elements, Canva may charge you separately.
Can I use my own photos?
Yes. You can upload your own images into Canva and place them in the template.
What if Canva changes or updates?
We design templates to work with current Canva features. If Canva makes major changes, we may update future templates, but older purchases remain usable as‑is.
EU CUSTOMERS — RIGHT OF WITHDRAWAL
Are EU customers entitled to a refund or withdrawal?
If you are located in the European Union, you have the right to withdraw from a purchase within 14 days without giving a reason. However, because our digital templates are delivered immediately upon purchase and you consent to this at checkout, the right of withdrawal does not apply per EU Consumer Rights Directive Article 16(m).
If you wish to exercise your right of withdrawal (for example, if your template was not delivered), please contact us at hello@notedandcharmed.com with your order number within 14 days of purchase. We will respond promptly.
CONTACT
If you have questions not covered here or need help accessing your files, contact:
Noted & Charmed hello@notedandcharmed.com (442) 242‑1889